At Hairdresser Direct, we strive to provide you with the best possible shopping experience. This Shipping and Returns page outlines our policies and procedures related to the delivery of your orders and handling of returns.

Shipping Policy

  1. Shipping Destinations

We ship our products within Australia only.

  1. Shipping Charges

Shipping charges are calculated at checkout based on the destination, size, and weight of your order. The total shipping cost will be displayed before you complete your purchase.

  1. Processing Time

We aim to process and dispatch orders within 1-2 business days after receiving payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

  1. Delivery Time

Estimated delivery times are provided as a guide only and may vary depending on your location and other factors outside our control. We do our best to ensure timely delivery but cannot guarantee a specific delivery date.

  1. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the courier’s website.

Returns Policy

  1. Return Eligibility

We offer a 30-day returns policy for unopened and unused items. To be eligible for a return, the item must be in its original packaging and in the same condition that you received it.

  1. Initiating a Return

To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for your return. Our team will provide you with further instructions on how to proceed.

  1. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Please ensure that you use a trackable shipping service and retain proof of postage, as we cannot be held responsible for lost or damaged returns.

  1. Refunds

Once we have received and inspected your returned item, we will notify you via email of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider.

  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [email protected] and provide them with your order number and a description of the issue.

  1. Questions or Concerns

If you have any questions or concerns about our Shipping and Returns policy, please do not hesitate to contact us at [email protected] Our team is here to help and ensure that you have a positive shopping experience with Hairdresser Direct.